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Frequently Asked Questions Will a funeral director accept an urn I provide? Why was I charged sales tax? What is the difference between ashes and cremains? How do I open and close my urn? How do I transfer the cremains into the urn? What size urn do I need? What should the urn be made from? Why does the final place of resting matter? What if I want to scatter the ashes? Are there ways to personalize an urn? I have more questions. Please choose from one of the questions above.